Privacy policy with clear rights and handling rules
This page explains what Deliberry collects, how data is used to operate the service, and how customers can contact us about privacy requests.
Account, order, location, and usage data
The policy explains the core information needed to operate orders, delivery updates, and account support.
Access, correction, deletion, and consent withdrawal
Customers can contact the privacy team directly when they need to review or change personal data handling.
Policy is informational and structured
This route is a clear legal reference page, not a dynamic settings dashboard or live consent-management tool.
Last updated: March 1, 2026
This policy explains what personal data Deliberry collects, how we use it, and your rights. We do not sell your data to third parties.
1. Who we are
Deliberry is a food delivery platform connecting customers with local restaurants across Buenos Aires, Argentina. References to "Deliberry", "we", "us", or "our" in this policy refer to the Deliberry platform and its operators.
2. Data we collect
Account information
When you create an account, we collect your name, email address, phone number, and any profile details you provide.
Order and transaction data
We collect information about the orders you place, including items ordered, restaurant, delivery address, payment method selection, and transaction amounts. We do not store full card numbers, and live payment processing may depend on the current checkout phase and provider availability.
Location data
With your permission, we collect your device location to show nearby restaurants and support order progress updates. You can disable location access in your device settings at any time.
Usage and device data
We collect information about how you interact with the app — pages visited, features used, session duration — and technical identifiers such as device type and operating system version.
3. How we use your data
- To process and deliver your orders
- To provide customer support and resolve disputes
- To improve our platform and services
- To send you transactional notifications (order updates, receipts)
- To send you promotional communications if you have opted in
- To comply with our legal obligations
4. Sharing your data
We share your data only as necessary to operate the service:
- Restaurants: Receive your name, delivery address, and order details to prepare and dispatch your order.
- Delivery couriers: Receive your delivery address and phone number to complete delivery.
- Payment processors: Process your payment securely. Governed by their own privacy terms.
- Infrastructure providers: Cloud hosting, analytics, and operational tools that help us run the platform.
We do not sell, rent, or trade your personal data with advertisers or data brokers.
5. Data retention
We retain your account data for as long as your account is active. Order records are retained for 5 years for tax and legal compliance. You may request deletion of your account at any time (see Section 7).
6. Security
We use industry-standard encryption (TLS) for data in transit and encrypted storage for data at rest. Our payment provider is PCI-DSS certified. Access to personal data is restricted to authorised personnel only.
7. Your rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your account and associated data
- Object to certain uses of your data
- Withdraw consent for optional processing (e.g. marketing emails)
To exercise any of these rights, contact us at privacy@deliberry.com.
8. Cookies
Our website uses essential cookies for session management and analytics cookies to understand traffic patterns. You can manage cookie preferences through your browser settings.
9. Changes to this policy
We may update this policy from time to time. We will notify you of significant changes via email or in-app notification before they take effect.
10. Contact
For any privacy-related questions, contact us at privacy@deliberry.com or write to: Deliberry, Buenos Aires, Argentina.