Clear help paths for orders, accounts, and refunds
Deliberry support is handled through in-app guidance and email follow-up during support hours. This page shows the current help routes clearly, without implying live chat or instant case handling.
Reviewed during business hours
Requests are triaged manually. The public site does not offer live chat or instant case resolution.
Check the relevant app screen first
Orders, account, and address screens show the most current self-serve guidance before you contact support.
Separate merchant channel
Restaurant owners should use the merchant route or the partner success inbox for onboarding and operations questions.
Frequently asked questions
These answers reflect the current support model and point you to the right next step without overstating what is automated.
First, check the order status screen in the app for the latest delivery update. If your order looks delayed, use the support details in the app or email us and our team will review it during support hours.
Cancellation handling depends on the current stage of the order. Review the latest cancellation guidance in the app and contact support if you need help with an active order.
We're sorry about that. Use the order follow-up guidance in the app or email support with your order details and we'll review the issue with you.
Refund handling depends on the order and payment context. Please review our Refund Policy for the current process and contact support if you need help with a specific case.
You can manage your saved addresses in Profile → Addresses. During checkout, you can also enter a new address before confirming the order.
If you can't complete sign-in, contact support by email and include the phone number linked to your account so we can help you from there.
Partner support is handled separately. Visit our merchant page or email partners@deliberry.com and a partner success manager will respond within one business day.
You can request account deletion in Profile → Settings → Delete account. This is permanent and will remove your account access, order history, and saved addresses.
Choose the right support path
We keep each contact route explicit so customers know what is informational, what is manual, and what belongs to partners.